Total Student Care (TSC) is committed to providing high quality services to clients in all aspects of its activities.
Our Client care policy is to –
We consistently strive to deliver our services in light of the above policy and are committed to deliver total satisfaction. However, on any rare occasion, if we fail to meet your expectations, please feel free to provide constructive feedback - this will give us an opportunity to improve the services we offer and the way we provide them.
Making a complaint
If you are dissatisfied with our action or lack of action, or the standard of service provided by us, you may make a verbal complaint. Please raise your concerns with the relevant staff member for an on- the-spot resolution. Most of the complaints get resolved after you talk to us as you may find it caused by misunderstanding.
If your complaint cannot be resolved instantly, you can also make a written complaint in person, by post, or by email to firstname.lastname@example.org.
We request the following information with your complaint -
Make your complaints within 4 weeks of the event so that we can take corrective measures quickly and you do not remain unhappy for long.
Our complaints resolution procedures
Upon receipt of your complaint, we will record it, the issue raised and find out the justification of your complaint within 3 working days. We will follow a complaint investigation procedure and in this process may need to talk to you over the phone or meet you in person.
We aim to give you our decision within 20 working days, and resolve the matter up to your satisfaction.
Please accept our apology in advance for your dissatisfaction. We thank you for raising your concerns with us – this give us the chance to be more involved with you, learn great things from you and enrich our client experience hugely with positive notes.
I like their transparency, I adore their consultancy, I admire their expertise and I respect their attitude. They have identified my career needs and addressed them with a matching course for me. Total Student Care, the name speaks of their services.Saurav Datta, MBA graduate
Total Student Care (TSC) helped me to choose the right university for my Master degree. I achieved 78% marks in my final dissertation; this would have never been possible without getting the academic advice and motivation from TSC.Nova Ahamed, MSc International Marketing graduate
My experience with Total Student Care (TSC), the higher education expert education consultancy is pleasantly enriching and highly rewarding. They have provided me first class servces in the most conductive atomosphere; and been real inspiration throughout my student life in the UK.Geenita Kauroo, MBA graduate
Total Student Care (TSC) is a distinctive education agent with great organisational skills. They have positive attitude and been clinical to my needs. They have not only found a solutions for my problems but also created value for it.Nelum P S Dahadarage, MA in Leading Innovation and Change Graduate
I was having difficulty in finding my place at university. On a former student’s suggestion, I contacted Total Student Care (TSC). Through their guidance and service, I was able to secure admission for MSc course at BPP University.Syed M Ali Shah, MSc Management student
They are widely knowledgeable, very resourceful and highly trusted, they have taken total care of my admission with great responsibility, they have played an important role in fulfilling my ambition, they are Total Student Care (TSC).Md Kowsar Hamid Soud, MSc Project Management student
Total Student Care (TSC) mapped my success route as per my academic and career vision. With their guidance, I achieved a BA (Hons) Degree and I am now about to complete my MSc Management programme under a top university in the UK.Ubong Okon Obong, MSc Management student
Total Student Care (TSC) helped me designing my academic goals and career targets. They supported me with help & guidance from admission till graduation. I am highly grateful to them for their honest and professional advice.Roksana Sharmin Disha, MSc MBM graduate
When I was struggling to take admission for my master degree programme, Total Student Care (TSC) provided me the right direction in choosing course and university. They completed the whole process so smoothly and professionally that I almost did not notice when I became an MSc student.Md Mizanur Rahman, MSc Finance student