Total Student Care (TSC) is an Education Agent with global recognition and reputation – we provide helps and advice to International Students who pursue higher education abroad.
We believe that education is a fundamental right and everyone should have access to quality higher education. With this view in mind, we strive to create opportunities for those who have genuine aspiration and honest intention, who seek excellent quality in tuition, student services, qualifications and career prospects post qualification.
We work in the best interest of both students and our partner universities and colleges - we are professional and reliable.
We follow the British Council's "Guide to Good Practice for Education Agents" in our conducts and the Principles of ''London Statement''. In addition to the professional code of conducts, we observe ethical, moral and personal values to maintain high standards in our work.
Our mission is to place genuine education minded students at genuine education providers. We aim to take leadership in the student consultancy industry and set examples for others with our distinguished quality of services for students and education providers.
We strive to uphold the excellence of higher education by providing inclusive, competent and professional supports to student community and educational institutions.
To successfully place students for the course at an institution only that is in the best interest of the student or their profile.
To promote all round development of students’ abilities and personalities, and empower their potential.
To provide effortless and distinctive quality service and commit to improve continually.
To maintain the high standard of professionalism, performance and quality to establish exemplary excellence in higher education, and work together with prospective students and overseas colleges, universities and associate organisations.
Up-to-date knowledge of the overseas education sector.
Intelligence on competitor activity.
Fluency in student life in overseas education destinations.
Mastery in marketing and promotional strategies.
Listening with empathy and attention.
Ability to read non-verbal signals, body language, variations of voice tones.
Maintaining focus on customer needs.
Ability to develop and maintain good relationships.
Efficiency in taking initiatives and be creative.
Organising multiple tasks, effective work schedule.
Applying flexibility with open mind and adapt with change.
Maintaining teamwork and cooperation.
Conducting responsiveness and responsibilities.
Giving attention to detail and controlling quality.
Training staff members and referees.