We have accomplished a wealth of key skills and core competencies in higher education industry from regular training and
Continuous Professional Development (CPD) courses, these include –
Sector Knowledge
- Up-to-date knowledge of the higher education sector
- Sufficient knowledge of life in the study destinations worlwide
- Clear understanding of higher education course and progression route
- Competencies in qualification assessment and academic mapping
Professional Skills
- Ability to develop and maintain good relationships
- Efficiency in taking initiatives and be creative
- Giving attention to detail and quality control
- Ability to read non-verbal signals, body language, voice tones
Customer Care
- Listening with empathy and attention
- Maintaining focus on customer needs
- Conducting responsiveness and responsibilities
- Providing timely, sufficient, honest and inclusive service
Organisational Skills
- Organising multiple tasks, effective work schedule
- Applying flexibility with open mind and adapt with change
- Effective teamwork and cooperation
- Training staff members and referees
Professional ethics
- Application of integrity, objectivity and confidentiality
- Compliance with anti-corruption guidelines, code of conducts
- Awareness of conflict of interests and intimidation threats
- Application of professional judgement and personal values
Marketing & promotion
- Mastery in promotional strategies to gain competitive edge
- Efficiency in building reputation, developing brands & sustaining growth
- Intelligence in markets, partners’ activities, threats from new entrants
- Ability for creating opportunities to exceed competitors’ activities